Troubleshooting Technical Issues

MyESU portal log-in trouble?

1. confirm that you have submitted a request for an account within para.MyESU.org. 
2. verify you have waited 24 hours (if necessary) for district admin to approve your account request.  Must be "approved" before user credentials will be activated.  Can take up to 24 hours.
3. contact "supervisor" or "district admin" to inquire if they have "approved" your account request.  
4. If they indicate "yes", and you are still unable to log in, contact your district/institution’s IT/Tech Support team to check on network security filters that might be in place. At times, a districts or institution’s security measures may restrict your ability to access the new Project PARA systems.
5. Once able to log in, be sure to finish your registration by creating a new password when prompted. 
6. If still unable to log in, submit a "help ticket" by contacting the Project Para support team through the "Contact Us" button at para.myesu.org.  Providing screenshots and as detailed a description of the problem, steps you navigated to resolve the problem (if able), and timeline under which you navigated troubleshooting efforts.

Canvas LMS log-in trouble?

1. Sign into your MyESU portal at para.myesu.org, if you haven't already.  This step is what syncs your work in Canvas to your reporting dashboard that is shared with your supervisor/district administrator in the MyESU portal.
2. Log into Canvas (https://esucc.instructure.com/) with same email and the password you created at the log in.
3. If issues persist, submit a "help ticket" by contacting the Project Para support team through the "Contact Us" button at para.myesu.org.  Providing screenshots and as detailed a description of the problem, steps you navigated to resolve the problem (if able), and timeline under which you navigated troubleshooting efforts will support a speedy resolution.

Not receiving e-mails from Project Para?

Site not loading or displaying content?

1. Try a different browser to access the MyESU portal and/or Canvas LMS.
2. Try a different device to access the MyESU portaland/or Canvas LMS.
3. Try a different network (home v. school) to access the MyESU portaland/or Canvas LMS.
   
4. Try clearing your browser history and caches.