ANGEL Video/External Content Links Broken

In ANGEL, Blackboard and probably other LMSs, links to external content may not display. This is due to a browser security upgrade which prevents most browsers from displaying mixed content (pages that include both http: and https: content). The case here is listed as a sample of this type of report.

The simplest solution is for the course editor to change links in the course to use https: links. This works, but not all external content is available via https, so it is not a perfect solution. If content cannot be relinked via https, the next approach is to instruct users/students to look for a shield icon in the browser's URL bar and to click it--this will allow a user to override the browser's blocking of the mixed site and then allow him to reload the page. The attached document is a technical explanation of the problem from Blackboard support.

Below is a sample problem report related to this issue:

Hello,
All the videos and video links in the course "The SIOP Model (ELL Training)" (Course ID: ELL_SIOP) are not working. It seems to me that all of the links are corrupt. Is there a way to restore those links on your end or perhaps you can see what might have happened to cause them to fail.
Any insight would be appreciate. We are exploring other possible sources of the errors and wanted to eliminate ANGEL as having possibly causing the issue.
Thanks,
Stan

Stan Segal - Instructional Technology MEP
Millard Public Schools
13737 Industrial Rd.
Omaha, NE 68137

Desk Phone: 402-715-8760
Cell Phone: 402-510-3451




Stan,

This appears to be a manifestation of the mixed content issue that we see from time to time. I noticed that the browsers don't indicate an error, but just show a shield icon often in the URL bar. The easiest solution for end users is for the instructor to edit the links in the course to point to https: rather than http: sites. Alternately, there's an example here: http://sites.psu.edu/behrendedtechsupport/2013/08/23/angelfirefoxissue/ on users getting around this in a browser. This seems to be a problem with Chrome, Firefox, IE and sometimes Safari.

I've attached a PDF from support explaining the issue in more detail too.

I visited the SIOP course, Lessons, Second Language Acquisition (the video), and changed the source to point to YouTube at https: instead of http: and found that it works now from here. If YouTube is filtered in your district, those video links may not work for other reasons.

Scott



Thanks Scott,
That worked perfectly. Still having many reports ofissues with links to we pages. Is there a fix for that issue. I know I probably knew at one time but I have forgotten.
Thanks,
Stan

Stan Segal - Instructional Technology MEP
Millard Public Schools
13737 Industrial Rd.
Omaha, NE 68137

Desk Phone: 402-715-8760
Cell Phone: 402-510-3451



On Mon, Dec 1, 2014 at 5:03 PM, Scott Isaacson <support@nebraska.jitbit.com> wrote:

Stan,

I wish there were a system-wide fix for this, but unfortunately there isn't. The most impactful fix is for course editors to modify the links so they are https. This works with YouTube, but not all sites have https versions, so it isn't perfect.
Files
angel-mixed-content.pdf