District Admin not able to log in

Date
11/6/2015
Level
Level 4
Jitbit #

Summary
District Admin not able to log in
Impacted
District Admin user was not able to log in to the Dashboard
Service Impact
Service interrupted as the user could not gain access
Incident Detail
The user did not have the appropriate position title and had the title of Staff
Technical Detail/Fix
Walked NDE staff through several scenarios and querying some tables to figure out which users did not have the correct access. It was discovered that the district user did not setup the correct position title in the SIS. To get through the issue, NDE staff manually changed the user to LEA System Administrator and the user was able to log in.
Creation date: 12/4/2015 9:23 AM ()      Updated: 12/4/2015 9:23 AM ()