Login Information

Why can’t I log in to Project PARA?

First, determine which system you are trying to log in to: MyESU registration and reporting portal or Canvas, the Project PARA training content management system. If you’re unable to log in to the MyESU registration and reporting system, you can request a new password here: https://para.myesu.org/requestPasswordChange

An email will be sent to update your password.

If you’re unable to log into the Canvas system, request a new password here: https://esucc.instructure.com/login/canvas

If you either receive an error message that indicates no account/record can be found, confirm that you have submitted a request for an account under MyESU first, and that the account has been activated.

I’ve tried resetting my passwords for MyESU/Canvas. Why can’t I log in still?

If you’ve attempted to reset a password and are still unable to log in to either the MyESU or Canvas systems, please try the following actions:

1. Try accessing the systems from another device, browser, and network.

2. Try clearing your device/browser history and caches.

3. Connect with your district/institution’s IT/Tech Support team to check on network security filters in place. At times, a districts or institution’s security measures may restrict your ability to access the new Project PARA systems.

If issues still persist, please submit a ticket here: https://para.myesu.org/help and a team member will connect with you in 1-2 business days.

I’m not receiving emails from Project PARA. What should I do?

If you are not receiving emails from Project PARA for password resets, registration notifications, etc.; please first check the following:

1. Ensure that your email is spelled correctly

2. Check your spam/junk inboxes.

3. Contact your school or district’s IT support person and confirm that emails from Project PARA are not getting caught by a filter or firewall and that the Project PARA domains for MyESU and Canvas are “whitelisted”.

If you’ve attempted the aforementioned actions, please submit a fix-it ticket here: https://para.myesu.org/help and a User Support team member will connect with you in a timely manner.